Mailive! Alerting
Contents
How are alerts triggered?
Rather than alert on individual message delay, Mailive's unique alerting system is based on a period of inactivity. Every minute, Mailive! checks the last time we heard from your server (by checking the Time Received). Based on your Alert Timeout setting, Mailive! triggers a down alert if your Timeout period has been exceeded. As soon as we get a response (to any outstanding test message) Mailive! recognizes that your system must be up, and will trigger an up alert. Adjusting your alert settings is a matter adjusting either your Test Frequency or your Alert Timeout - or both. If we send Test Messages more frequently, we should be receiving responses more frequently.
From where are alerts sent?
Email Alerts
Email alerts are sent from mailive01.knowledgefront.com (71.5.105.197), or fs01.knowledgefront.com (71.5.105.194) by the account mailive@knowledgefront.com.
SMS Alerts
SMS Alerts are sent from the short code 35842. The first SMS message set from Mailive! to a new alert destination will be the mandatory opt-out message:
"knowledgefront alerts. For help, knowledgefront.2sms.com or call 8772767266. StdMsgChrgsApply. Reply STOP to cancel"
Replying STOP to any alert sent from Mailive! will permanently stop all SMS alerts to that mobile device.
How do I alert to my cell phone?
Mailive! offers a couple of ways to send messages to cell phones.
- Alert destinations configured with a phone number will receive alerts directly using SMS. There will be a one time opt-out message sent to each mobile device configured (required by carriers). We recommend testing an alert after a new mobile device has been added to the system in order to unsure delivery is possible. If there are any problems or questions contact us and we will be happy to help.
- Most cell phones these days have an e-mail address to which a text message can be sent. This varies depending on the cell phone provider. We suggest you contact your cell phone provider to ask how this can be done for your phone. You are also welcome to contact us and we will help out in any way we can.
How can I test alerting to make sure it is working?
Method 1: Trigger test alert from interface
Once an alert has been saved in Mailive! a Test this alert button becomes available under the alert's configuration page. Pressing this button will trigger both up and down messages and log the event in the system.
Method 2: Force a non-response
An alternate way to test the system is by changing the account setting of the server in Mailive! to be your personal email address. By responding or not responding to individual messages you can see how the system works overall and how the alerts are triggered. When finished change the account setting back to the normal address where the auto-response is configured.
Can I add multiple destinations to my alerts?
Yes. Simply add additional alert destinations under the Manage Alert Destinations link to configure as many as needed.
Can I add multiple alerts?
Yes. It is common for clients to set-up a 10 minute alert to go to destination X, and a 30 minute alert to go to destination. X, Y, and Z. This serves as an excellent escalation procedure.
Are there limits to the number of alerts per monitor?
There are currently no limits in place for the number of alerts that may be configured in the system. If you have extreme case feel free to contact us and we will be more than happy to discuss possible solutions.