Knowledge Front Logo

Alerting

Knowledge Front’s alerting system is designed to be simple and effective. There are no limits to the number of destinations per alert and no limits to the number of configured alerts per monitor.

Alert Delivery

250 SMS Messages or voice calls per month are included with each monitor, for every month of paid service. The total is cumulative. For example, if there are 4 monitors configured the total number of included SMS or Voice alerts is 4 * 250 = 1000 (i.e. 4x250).

There will be a $0.10 USD charge for each SMS or voice call performed over the included amount.

Number Pool

In order to facilitate reliable delivery at an increased rate the Knowledge Front alerting system utilizes a pool of phone numbers

SMS and Voice Numbers:

  • +1 (952) 955-9678
  • +1 (952) 314-5455
  • +1 (952) 236-1477

SMS Alerts

Replying STOP to any SMS message will *Permanently* stop all SMS messages to that mobile device.

To stop alerts temporarily use the Pause Alert function from any of the alert configuration pages.

Special note regarding SMS alerting and Indian mobile devices: the Indian government has established regulations impacting the deliverability of SMS alerts. First, any phone number listed in India’s Do Not Call Registry will not be able to receive SMS alerts. The owner of the mobile device must follow these specific instructions provided by the Indian government. Second, SMS alerts will only be delivered between the hours of 9 A.M. and 9 P.M., local time in India. We apologize for these limitations, but they are regulations enforced by the Indian government.

Voice Call Alerts

Currently voice alerts are only available for US, Canadian, and UK numbers. We are currently working on international voice calls. Feel free to contact us if interested in this feature.

Email Alerts

Email alerts are sent by alert@knowledgefront.com. This is an unattended email address. Please use support@knowledgefront.com for questions.