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Contact with SMTP ReturnΒΆ

  1. First a mailbox must be created to receive the incoming messages from Knowledge Front

    Open your Exchange Management Console (EMC) and under Recipient Configuration select Mailbox

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  2. Right click and select New Mailbox

  3. Select User Mailbox

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  4. Select New User

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  5. Create a user.

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  6. Assign alias and select mailbox database on Exchange 2010 server

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  7. Next, a contact must be created in the Exchange Organization

    Under Recipient Configuration select Mail Contact

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  8. Select New Contact

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  9. Give the contact a name and alias. Assign the External e-mail address to be type SMTP and make the address

    mailive01@knowledgefront.com.

    Note

    It is important to return the message to mailive01@knowledgefront.com and not mailive@knowledgefront.com. This will prevent Exchange from dropping the message if it thinks there is a forwarding loop.

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  10. Now assign the Contact to be the forwarder for the mailbox

    Under the properties for the Mailbox, select the Mail Flow Settings tab and select Delivery Options

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  11. Check the Forward to: box and select the previously created Contact as the forwarding address

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