Knowledge Front Logo

Mailbox with Rule

Create the Mailbox

  1. Open your Exchange Management Console (EMC) and under Recipient Configuration select Mailbox

    shot1

  2. Right click and select New Mailbox

  3. Select User Mailbox

    shot2

  4. Select New User

    shot3

  5. Create a user.

    shot4

  6. Assign alias and select mailbox database on Exchange 2010 server

    shot5 shot6 shot7 shot8

Allowing test messages to be forwarded

In order to allow mail to be forwarded outside the Exchange server’s domain the following steps must be completed.

  1. In the Exchange Management Console, under Organization Configuration, select Hub Transport, and select Remote Domains

    forward01

  2. Create a New Remote Domain named Knowledge Front with a domain name of knowledgefront.com

    forward02 forward03

  3. Right click the newly created Knowledge Front Remote Domain and select Properties

    forward04

  4. Check the boxes “Allow Automatic Replies” and “Allow Automatic forward”

    forward05

Creating the Return Contact

Create the forwarding contact in the Exchange Organization. Assign the contact an SMTP address of mailive01@knowledgefront.com

Note

It is important to return the message to mailive01@knowledgefront.com and not mailive@knowledgefront.com. This will prevent Exchange from dropping the message if it thinks there is a forwarding loop.

This contact will be used by the rule defined in the next step to forward mail back to Knowledge Front

contact01 contact02 contact03 contact04 contact05

Connect with Outlook and create Rule

  1. Configure an Outlook client to open the previously created Mailive Inbox

    rule01

  2. Go to Tools, then Rules and Alerts

    rule02

  3. Create a new Rule. Start with a blank rule, and select “Check messages when they arrive”

    rule03

  4. Select “from people or distribution list” and edit the value to be mailive@knowledgefront.com

    rule04

  5. Set the rule to forward it to the previously created contact, Mailive Return, and then delete the message. Be sure to check with your organizations policies for retention of deleted items.

    rule05 rule06