Google Mail Forwarding
Setting up a Knowledge Front round-trip SMTP test with Google Mail does not require a special account.
While logged in as the e-mail address to be used for the test access the settings under the gear icon and choose See all settings
Select the Filters and Blocked Addresses tab and click Create a new filter
Under the new filter creation dialog enter mailive@knowledgefront.com in the From field. Click Create filter
We will need to add a forwarding address in order to send the test message back to the Knowledge Front system. Click Add forwarding address
Add the forwarding address of mailive01@knowledgefront.com. We suggest using the 01 as a way to avoid forwarding loop detection and differentiate it from the incoming address.
As part of Google Mail’s security features an e-mail will be sent to the intended forwarding address with a link to verify the action. This ensures the email is valid and that it is okay with the intended recipient to forward the mail.
Knowledge Front will receive this e-mail, but you will need to contact support@knowledgefront.com and request to have the link from the email activated.
It can take several minutes for Google’s system to process the new forwarding address after the verification. Once activated it should then appear as an option for the filters when forwarding messages.
After following these steps it is sometimes necessary to go completely out of the settings and back in for the new forwarded address to appear under the filter configuration.
Now set the forward to mailive01@knowledgefront.com and make sure to check Delete it
