Lotus Notes
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Open your Domino Directory in the Domino Administrator. Select the People and Groups tab and click Add Person in the Action Menu.
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Fill out the person record, using the following as a guide. The User Name and Internet Address should be the address you configured to receive emails from Knowledgefront, for example, mailive@yourdomain.com. You also need to set the Mail System to Other Internet Mail and specify a Forwarding address of mailive@knowledgefront.com. Click Save and Close. That's it!